Questions, answered

Everything you’d ask before letting someone into your home.

Pricing, scheduling, products, pets, access and guarantees for house cleaning across Pittsburgh’s North Hills — Ross, McCandless, Wexford, Cranberry and Mars. If your question isn’t here, email hello@inclineclean.com.

Pricing & quotes

How is my price calculated?

One published formula: a base rate by bedroom count, plus adders for bathrooms and square footage, plus a pet surcharge if applicable, then adjusted by how often you have us out. Deep clean resets and move-in/move-out cleans apply a multiplier on top. Everyone with the same home gets the same number.

Is the instant quote the real price?

Yes. As long as the details you enter match the home, the quote is what you pay. If we arrive and the home is materially different — extra bathrooms, double the square footage, a level of buildup that needs a reset — we call you with an updated number before we start, never after.

Do you require a contract or minimum number of visits?

No. Recurring plans are month to month, and the discount applies from your very first visit. Pause or cancel any time with 48 hours' notice.

How and when do I pay?

We charge the card on file after the clean is complete and you have had a chance to look it over. No deposits for standard residential visits.

Do you charge extra for a first clean?

If the home hasn't had professional cleaning in a while, the first visit is usually booked as a deep clean reset so the maintenance visits afterward stay on schedule and on price. The quote tool prices that reset for you.

Should I tip?

Never expected. Our cleaners are employees earning a living wage, not tip-dependent contractors. If a team knocked it out of the park, a tip or a review both mean a lot.

Scheduling & access

How far out do you book?

Recurring clients hold a standing slot. New one-time cleans are typically available within the week, and move-out cleans can often be squeezed in sooner — call us if you're on a closing deadline.

What is the arrival window?

You get a three-hour arrival window, plus a text when the team is on the way. No all-day waiting.

Do I need to be home?

Most clients aren't. Lockbox, keypad, garage code or a hidden key all work — access details are stored securely and shared only with your assigned team.

What if I need to reschedule?

Free rescheduling up to 48 hours before your visit. Inside 48 hours we ask for 50% of the visit total, since your cleaners' day is already blocked for you.

Will I get the same cleaners each time?

That's the goal, and it's how we schedule by default. Vacations and illness happen, but a familiar lead is on your home whenever we can arrange it.

The clean itself

What's included in a standard clean?

Kitchens, bathrooms, bedrooms, living spaces and floors on a fixed room-by-room checklist — surfaces, fixtures, mirrors, exteriors of appliances, trash, vacuuming and mopping. The full checklist is published on our services page so nothing is left to interpretation.

What's the difference between a standard clean and a deep clean reset?

A standard clean maintains an already-clean home. A reset goes after built-up grime: baseboards, door frames, vents, cabinet fronts, appliance interiors on request, and detailed edge work in bathrooms and kitchens. It takes longer, so it prices higher.

What isn't included?

Exterior windows, carpet shampooing, mold remediation, biohazard cleanup, heavy clutter removal, and post-renovation dust-out. That last one needs specialized equipment and air filtration — we'll happily do the final detail clean once a restoration crew has finished.

Do you bring your own supplies?

Yes — equipment, cloths and products all come with us. If you'd prefer we use products you own on a specific surface, leave them out with a note and we will.

Do you do laundry or dishes?

We load and start a dishwasher and can wipe down the sink area. Folding laundry and hand-washing large loads of dishes aren't part of a standard visit, but ask and we'll see if it fits your scope.

Pets, kids & your home

Are your products safe around pets and kids?

We use low-odor, family-safe products for everyday surfaces and reserve stronger disinfectants for bathrooms and kitchen sanitizing. Tell us about sensitivities or allergies and we'll adjust the kit for your home.

Why is there a pet surcharge?

Pet hair and dander add real time to vacuuming, edging and dusting. The surcharge is a small percentage of the base, with a modest minimum, so it stays proportional to the home.

Do my pets need to be put away?

Not unless they're anxious around strangers or vacuums. Just let us know what to expect — and whether doors need to stay closed.

What if something gets damaged?

Tell us right away. We're insured and bonded, and we'd rather make it right quickly than argue about it. Fragile heirlooms and unstable items are the one thing we ask you to point out in advance.

Trust & guarantee

Are your cleaners employees or contractors?

Employees — background-checked, trained on our checklist, and covered by our insurance. No marketplace contractors rotating through your home.

What is the 24-hour re-clean guarantee?

If something on the checklist was missed, tell us within 24 hours of the visit and we come back and fix it at no charge. No forms, no negotiating.

Are you insured and bonded?

Yes — general liability coverage and bonding on every visit. Property managers and brokerages can request a certificate of insurance.

Service area

Where do you clean?

The North Hills corridor of Pittsburgh — Ross, McCandless, Wexford, Allison Park, Gibsonia, Franklin Park, Sewickley-adjacent neighborhoods, plus Cranberry and Mars in Butler County. Enter your ZIP on the service areas page for an instant answer.

My ZIP isn't covered — now what?

Join the waitlist on the service areas page. We expand along the corridor based on where demand clusters, and waitlist ZIPs get first notice.

Do you clean offices and short-term rentals?

Yes. We handle light commercial spaces, plus Airbnb and Vrbo turnovers on same-day windows. Agents and property managers can see program details on the real estate page.

Still have a question? Email hello@inclineclean.com.

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